Invoice to Cash Process
Invoice delivery confirmation
The most given reason for nonpayment of the invoice is that the invoice has not been received, in order to ensure that this reason in is not resorted to by the customers, GGA sets up a process where there is a call for receipt of invoices from the customers and an email sent to the client, confirming that they have received the invoice.
It is important that after the invoice has been received by the customer, there is a follow up process to ensure that the invoice has been accepted by the customer and there are no reasons why the customer may not be able to release the payment by the due date.
This phase will include the collection strategy and mechanism to collect the invoicing amount before the due date. This also includes rigorous follow-up for collections. At this level we create buckets of clients which have same kind of requirements. This enables us to have different strategy for each set of clients differently.
In this process the entire follow up and escalation process (follow up calls / reminder mails) will be streamlined for the attainment of the invoicing amount on or before the due date.
Dispute identification and issue resolution
This process will include the strategies of how to resolve the dispute if any until the final customer satisfaction is attained and the entire invoice amounts have been realized.
As an independent professional entity, we would listen to the customer and solve their issues under our control and if necessary escalate to the customer servicing team or the management
This will also include escalating the customer accounts which cannot be collected because of sales & service queries
Deductions Management / Short payments processing
In case the customer does not settle the full invoice amount, GGA will follow up with the customers to understand the reason for the short payments and follow up with them to check when the amount deducted will be paid.
Special collections process
Special collection efforts are initiatives focused on narrowly defined objectives for collecting either from bad customers or delinquent customers. These collection efforts focus additional resources and manpower to collect the outstanding customers. By concentrating resources and attention on a limited task, progress can be accelerated and results improved.
In case the customer account is not reconciled due to short payments, credit or debit notes, unapplied payments, discounts availed by the customers, other adjustments etc, the customer will be confused as to the actual amounts that are due for payment and the customer will always dispute the amounts due
GGA insists on timely and accurate client reconciliations for all customer accounts to ensure that customers and the company is aware of the actual amounts due and that all issues are identified and addressed at the earliest.