The client approached GGA to manage their overdue debtor’s process. On taking over some of their clients and commencing the normal GGA debtors management and reduction process, we identified the following issues:

• Some of our client’s customers were not receiving their invoices on time, whereas some did not receive their invoices at all.
• Invoices were being dispatched to the wrong coordinators or addresses – because of typo errors or change of address, etc.
• Invoice amount did not match with the services availed
• While following up with some customers, we found some customers did not have the sufficient funds to make payments for the current month – customers wanted a moratorium on payments
• The customer would want to delay the payment by making excuses such as the concerned person has not approved the invoice, the signatory is travelling, etc.
• Our client could not collect their TDS and withholding tax certificates from their customers, leading to unnecessary revenue losses
• Customers had closed the business and did not have the funds to pay, but still continued using the product and the service.
• The customers’ accounts were not reconciled and even though they had paid, the payments were not reflecting in their ledger account
• Debit notes raised by our clients were not received and therefore not accounted for by the customers
• Invoices were not accepted by the customers due to miscellaneous reasons–such as unhappy with the service, promises not met, service delivery customers wanted a revision in the invoices and that had not been done, etc
• Specific requirements of the customers at the time of invoicing were not taken care–clients wanted the invoice to be in a different format.
• Service issues were informed by the customers but no action has been taken on them, so the payment was held
• The customer database of our client was not maintained on a timely basis
• Customer’s one point of contact has not been provided and therefore our client did not know whom to follow up with for the payment.