Outsourcing debt collection companies is suitable for all those businesses that have to follow various activities that are difficult to manage internally. Regardless of the size of the business, it is an operation that significantly reduces costs and improves internal productivity.

Outsourcing B2B debtors’ company is a developed organized private structure that can perform multiple functions at once and cooperate with several business simultaneously.

But agencies are smaller company usually consisting of several team members and such agencies usually work with a couple of clients simultaneously and mostly focus of specific business processes.

Following are the differences that needs to be focus:

• Specialization: Outsourcing company have big teams & highly trained in customer management and debt collections management who are B2B experts and are highly efficient in multiple processes at once. While any other agency focusses only on some specific process with the small team member who are less expertise that will not give required result in specific time period.
• Increased Performance: With the highly focused and trained professionals, outsourcing company helps in increasing performance that helps in reducing DSO and get paid sooner by customers and that results in improving cash flow but not the case same with hiring any debt collection agency.
• More Control over Processes: Outsourcing B2B debt management company is more reliable in many ways and definitely control the process more easily who publish dashboards at every month end and their team cohesion will provide overall control. It is much harder to avoid accountability for a big team of specialists who have an answerable manager thus you can rely on them easily. With hiring any outsourcing agency, have less power of control over the processes due to small team member with less expertise. This makes the whole process of outsourcing less transparent and harder to manage.
• Good Client Relation: Client relationships are key to keeping the business operating. Outsourcing debt collection to GGA will ensure that your conversations with your clients are limited for the services you provided rather than worrying about it and that provide satisfied end result.
• Better Customer Interaction: For B2B debt management company, collecting debt is a routine part of company’s operations, it is must obvious to provide better service to ensure the interactions with customer are positive, even in the most trying situations.

There are times when the client does not want to talk to us, in that case we take their permission to take the relevant sales person from finance team on a conference call, so that the discussions can move ahead and not directly communicate with top management to bother them.

We are not a collection agency and in no way use a heavy-handed approach with the customers.

When GGA’s team meets the client finance and accounting team – after prior appointment, they take care of the following communication protocols during the course of assignment:

• Always address them respectfully and preferably in the good manner
• Never bother the client team during peak business hours OR when they are dealing with a customer
• GGA set up a time frame for conducting the assignment, we provide discussion meeting to the management for 2 hours per month to discuss the performance dashboard

 

Benefits of Outsourcing B2B Debtors Management GGA services:

GGA works on variable fee and collect higher values in a lower time frame. We can make a difference within a period of 3-6 months from the time of taking assignment. We ensure systematic credit checks and assessments to reduce losses.

GGA will ensure that the conversation with your client finance and accounting team is limited for the services provided and also, we are communicating directly with client customer which is soft call and not harassing the customers that helps to provide better debtor management solution.

 

We are glad to say that there was no negative fallout and client accepted GGA’s follow up processes and approach for collections.

 

Conclusion

So, the best way to reduce debtors is to let an experienced and professional B2B Debt Management Company that focus on overdue collections as a onetime assignment rather than any collection agency who have not any professional expertise in debt collections.

The more invoices go past due, the harder your cash flow will be hit – and eventually, that can pose some big problems. When the invoices become overdue, GGA offers focused and dedicated approach for overdue collection which is seen as the most effective and quickest response rather than sending unpaid invoices to any collection agencies.

We assist companies to follow up and collect overdue debtors. We work as an extension of our client finance team especially not with the top management directly and conduct one-time assignments to focus on collecting debtors greater than 180 days that result in better customer relationship management due to higher visibility.

About GGA

GGA India Private Limited (GGA) is a focused “Business to Business” Account Receivables Management (“ARM”) Service Provider. GGA concentrates exclusively on designing, developing and implementing customized B2B debtor collections solutions for its clients.

Founded in 2002, GGA works with B2B organizations to collect from both concurrent and legacy debtors.

For any information or clarification, please contact

Gaurav Gupta – CEO

Chartered Accountant

 

+ 91 98111 63422,

gg@ggaindia.com